Focus on contact management
Brian MacGregor discusses the benefits of contact management software and outlines what he believes to be the key drivers of development in contact management software, now and in the near future.
News and Views
Mobilising your people
Usage of mobile devices in business is increasing. So what's the benefit?
Avoiding AntiSocial CRM
Make CRM technology work in a 2.0 world and reap the rewards.
CRM 2.0
The world of web and wikis. How web technologies are influencing CRM software.
Who gets the rewards?
Duncan Woods talks about how supermarkets are using data mining, but whos reaping the rewards?
What US shopping baskets say about their voters
Read how across the Atlantic, data mining’s becoming a popular tool for American political campaigns.