Fail to prepare and prepare to fail
What’s the best way to prepare for CRM implemenation?
Experts Corner
CRM for small business
How smaller companies are using hard-hitting CRM to compete with their bigger counterparts.
Grassroots CRM
Why CRM's on the curriculum at a leading international business school.
Data Mining
What’s it all about and what do businesses need to know?
Web 2.0
Businesses are using the web for more creative ways of communicating with their customers.
Cross the transformation chasm
An academic look into 25 successful IT projects and their approach to business transformation.