Fail to prepare, prepare to fail
David Beard offers us his top tips on the best way to prepare for CRM implementation.
Main Articles of the Day
Grassroots CRM
Experts CornerWhy CRM's on the curriculum at a leading international business school.
Web 2.0 in five minutes
Best of the restA fascinating summary of the evolution of web technology and how it affects our lives.
Mobilising your People
Experts CornerUsage of mobile devices in business is increasing. So what's the benefit?
Top tips for avoiding anti-social CRM
Hints and tips on how to make CRM technology work in a Web 2.0 world and how best to reap the rewards.
From spreadsheets to shared intelligence
Brian MacGregor outlines how contact management's developing.
Return on Investment
A commercial view of the importantance and best practice of calculating ROI for customer intelligence software.
CRM 2.0
The world of web and wikis. How web technologies are influencing CRM software.
